Terms & Conditions

Return Policy

On request, we reimburse errors in the payment process (error in pricing, in the type of subscription, etc.). We reserve the right to credit only the difference of the error made.

If the number received does not match the one ordered, we ship the correct number without requiring a return.

We resend any issue not received within 60 days of the issue’s launch date. We resend a new issue if the one received has been damaged in delivery. 

Privacy Policy

We strive to protect the confidentiality of your personal information that we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. 

Terms of Service

By visiting and using this website to create an account, provide us with personal information, respond to our emails, request additional information from us, purchase products, or request other services or assistance from us, you consent to the collection, use, storage and sharing of your personal data. We are committed to retaining only relevant information and to making every reasonable effort to protect it. Our responsibility is limited only to the storage spaces that we can directly control. 

Shipping Policy

We use public postal shipping services, in Canada and around the world. We cannot be held responsible for errors, incidents and losses incurred by any of these postal shipping services. 

Contact Details

Productions Ciel variable
5445, Av. de Gaspé, bureau 612, Montréal, Québec, Canada H2T 3B21
info [arrobas] cielvariable.ca